Service Efficiency of Pallavan Transport Corporation Limited in Madras City

Abstract

The Pallavan Transport Corporation (PTC) is Tamil Nadu’s first Autonomous Statutory Corporation. Following pre-testing and pilot study, two interview schedules were sent to passengers and bus crew for main data collection. Stratified proportionate random sampling method was adopted for the sample selection. For the analysis, the Chisquare test and Thurstoneis Law of Comparative Judgment Method were utilised. The Thesis was divided into ten chapters, totaling 315 pages (including the Appendix). The analysis clearly revealed that safe travel was deciding the factor for the service efficiency of PTC. As a result, the firm was required to assure the passengers’ safety during their journey. Regardless of its ongoing losses, the firm supplied new and innovative travel options to its passengers. The corporation’s performance was commendable. However, it should take efforts to decrease its losses and generate a profit in the future.